Frequently asked questions

You can make a deposit inside your Client Area using any funding option that suits you best.

There are no minimums.

Log in to your Client Area and fill in the respective withdrawal form.

No. TradeXN doesn’t charge any deposit or withdrawal fees. Your payment provider or the blockchain network may charge its own fee, which is outside our control. You can see all our fees here.

We process all withdrawal requests within one working day.

We process all withdrawal requests within 24 hours on business days. The time necessary for the funds to reach your account depends on your accounts policy.

TradeXN policy is to process withdrawals via the same method that you used to deposit.

Yes, you can. However, at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position).

If you do not have sufficient free margin on your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions on your account.

The minimum trade quantity is 0.01. There is no maximum.

Our average execution speed is around 8 milliseconds.

Our margin call / stop out levels are – 100/1%. Your account may be subject to a margin call if your account equity falls to a level that is equal to the margin of your existing positions. For example, you have an open position of 1 lot on EURUSD. The margin to hold that position is 200 USD.

When you opened the account, you had a 400 USD equity on your account. When the position starts to move against you and your account equity falls to 200 USD, you will have a margin call. But your position will not be closed yet. When your account equity falls to 1% of the required margin, then the system starts to close your positions immediately.

Taking the above example, if you open a position with 200 USD of margin and your account equity falls to 24 USD, then the system starts to close your position. If you have several positions opened, then the system closes them starting from the one with the biggest loss.

If, while closing the positions, your account equity reaches a level of more than 1% of the required margin, all other positions will remain open.

Hedging is allowed (arbitrage trading). Scalping is also allowed. There are no time limitations for keeping the positions open.

Orders in the real market are always executed at current market prices, which is why a slippage may occur in the case of a sharp movement. Please note, that during market-moving news or high volatility, the risk of slippage is higher than during normal conditions. You will get both positive and negative slippages.

Order Execution model: DMA (direct market access), NDD (no dealing desk). ECN stands for Electronic Communication Network. NDD stands for No Dealing Desk. DMA stands for Direct Market Access.

Traders who use the maximum leverage available face the risk of a negative balance.
For example: Let’s assume that you have 200 USD on your account and you open 1 lot on USDJPY on Friday evening, with 1:500 leverage and 200 USD margin.

On Sunday night, the market opens 30 pips away from Friday’s closing price in a direction against you, so your position will immediately have a loss of 30 pips x 10 USD = 300 USD loss, while you have only 200 USD on your account.

The position will be automatically closed and your account would have a negative balance of -100 USD. This situation is 100% impossible when a trader uses 1:1 leverage. The higher leverage a trader uses, the more risks they take. Please also note that a negative balance may occur due to a slippage during high volatility.

Our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure.

Regardless, all clients have negative balance protection on their account.

You can set Stop Loss and Take Profit orders with no limits on all account types. SL and TP orders will still be active, even if your computer is switched off. The minimum Trailing Stop level is 1.5 pips or 15 points. It is possible to set only 1 trailing stop per order. You need to have the platform open to keep the trailing stop active.

Spreads may be fixed or floating depending on the instrument, starting from 1.6 pips with no commissions

TradeXN provides you low spreads (starting from 1.6 pips) and ultra-fast execution speed of 0.8 seconds on average. Which means that 100% of the trades go directly to liquidity providers, and we have no conflict of interest with our clients. We are proud that we have no restrictions on trading, and no requotes.

We are the first of its kind non-custodial multi-signature blockchain platform, which means that we do not hold client funds and that 100% of the orders go directly to liquidity providers. We have no conflict of interest with our clients. We are proud that we have no restrictions on trading and no requotes.

FX trading is available 24 hours a day, 5 days a week. You can trade from Monday 00:00 to Friday 24:00 (Server time, GMT + 2).

We don’t have a dealing desk because we are non-custodial platform and all our procedures are automated. We have no conflict of interest with our clients as 100% of the orders are cleared with liquidity providers.

Slippage can occur during big news announcements, depending on the market conditions and volatility. There can be both positive and negative slippage.

TradeXN is one of the few platforms that doesn’t have any requotes.

We offer one of the most popular and easy-to-use platforms, which are available for Windows, OS X, iOS and Android.

Negative price movement can potentially lead to a margin call and the subsequent triggering of an automated margin close-out of positions. In the event that market conditions are unfavourable to you, we will set a stop-out level to reduce your maximum loss. This means that we will set a threshold of margin value, below which positions are automatically closed.

In a nutshell, once your account net equity drops below 100% of the initial margin required to establish the open position(s), TradeXN changes colour to red to indicate that you are close to or on margin call, and once your account net equity drops below requirements, your open positions will get closed automatically.

(**Net equity: Defined as the sum of the client’s net profit and loss on an open position(s) and client’s deposited funds.)

Yes, on request. Positions held open past the daily rollover on our standard accounts are charged or credited an overnight swap. You can see the rate for every instrument on our Fees page.

If your faith doesn't allow you to pay or receive interest, we're happy to help. Just email support@tradexn.com from your registered email address to request an Islamic swap-free account. Instead of swap, a daily fee applies to positions held overnight, and it's listed next to each instrument on our Fees page.

We do offer a referral program. Here is how it works:
1. Open an account in the Client Area. If you are an existing client, please insert your account number.
2. Agree to the terms and conditions in the Client Area .
3. Promote our services to friends who may wish to open an account and start trading with us.
4. Start earning a share of the spread on your friends’ trades.

If you want to share your link with your friends, then please note that the URL link contains cookies. Cookies will save your information. When your friend completes the registration form in the Client Area and opens an account, then your code will be provided by default.

There are two ways a client can be attached to your referral account:

1. You provide your clients with a unique referral link. Whenever a new friend goes to our website using that link, registers his Client Area and opens a live account, you immediately see him being attached to your referral account.
2. We can add an existing client under your referral account upon a written request from the client.

Whenever your friend makes a trade, it will be automatically shown in your Client Room with the calculated commission. The weekly referral commissions are added to your balance every weekend. Then you can immediately withdraw them.

You can withdraw your referral commission anytime you want by filling in a withdrawal form inside the Client Area. You can transfer the funds to your TradeXN live account or withdraw using the available payment solution.